Warranty made simple
Jewellery products are covered by a 12-month warranty from the date of purchase.
Covered under warranty
Manufacturing faults
Broken clasps or closures caused by production faults
Stone loss caused by production fault
Faulty components
Approved repair, replacement or refund where appropriate
Not covered under warranty
General wear over time
Scratched, dents or impact damage
Plating wear, fading or tarnishing
Accidental damage or misuse
Damage caused by improper care or storage
Care Tips
Wear with care
To preserve the beauty and finish of your jewellery, we recommend removing it before showering, swimming, exercising, sleeping, or undertaking household tasks. Exposure to moisture, pressure and daily wear can accelerate ageing and increase the risk of damage.
Protect from chemicals
Jewellery should be the final touch to your outfit. Apply perfume, lotions, hairspray and cosmetics before putting on your pieces, and avoid contact with cleaning products and other harsh chemicals. These substances can affect plating, stones and delicate finishes over time.
Store & clean gently
When not being worn, store each piece separately in a jewellery pouch or lined jewellery box to help prevent scratching and tangling. To maintain its shine, gently wipe with a soft, dry cloth after wear. Avoid abrasive cleaners or polishing products unless specifically recommended.